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Customer Success Manager - INTERNSHIP

La société

Natexo Group, an international company created in 2008, is today one of the main European stakeholders in digital advertising. The group is made up of 2 companies: Natexo (Emailing, Collecting and Monetization) and Taz Media (Monetization). The company develops internationally through 4 markets : France, Spain, Italy and Poland. 


What do we do? In 2020, Natexo launched in the market two products: Lead Ads and Emailing Ads and converted itself as “Digital advertising solution in self service  for any business”. 


Why do we do it? Our aim is to Boost our client’s business. 


Who we are? Natexians aren't’ only dedicated and experts, as a team we:


Continually innovate on our solutions
Maintain a competitive spirit
Seeking efficiency in all of our actions
 


Working in Natexo is working in a multicultural environment, where you will be challenged everyday and where you will achieve goals and make your career grow. 


Le poste

Operate support to the Customer success manager France as the main point of contact for all matters specific to customer accounts.


Build and maintain strong, long-lasting customer relationships


Participate to the Animation, growth and optimization of  campaigns from client’s portfolio


Negotiate payouts and campaign conditions


Develop a trusted advisor relationship with key accounts


Ensure the timely and successful delivery of the campaigns according to customer needs and objectives


Provide onboarding guidance and support to new and existing customers


Manage along the company’s online and offline help and support channels as costumers may require


Collect customer feedback and identify opportunities


 


Operational role


Set up the campaigns for clients


Optimize each campaign launched


Negotiate CPC and CPL


Collaborate with the appropriate teams within the company to implement assets for each campaign following the procedures established


Participate in establishing processes to ensure that objectives are achieved


Verify and validate ads of your client’s portfolio


Fight churn rate and ensure long term relationship


Collect and document success stories, quotes and key use cases from customers


Identify and grow opportunities within territory and collaborate with sales teams to ensure account growth attainment.


Le profil

We are looking for a person who is oriented to the service, proactive and with good analytical skills and excellent sales skills. This position requires good organisational skills and  the ability to operate multi tasks. 


Excellent oral and written skills in local language.


French is your native language but English is a must


Experience in the digital marketing industry and with customers and / or Sales experience is a plus.


 


In return of your great motivated profile and as Natexian you will access to:


An amazing working environment thanks to great offices located in city center
The opportunity to be part of a growing multicultural company with career and development opportunities
Internal Top tools and methodology designed to help you shine and achieve your goals as best as you can!
Free tea and coffee and a wonderful terrace to enjoy it!
Events every month: lunch, team building activities, afterworks
One day per month of teleworking
Ping pong and video games


Recruitment process:


First step, you apply in our career page showing how and why you are THE perfect candidate for the position


Second step, if you convinced us, one of our recruitment team will call you in order to make a first brief about your experience and expectations and check if with our requirements it’s a perfect match


Third step, you will have an interview with a member of the team to share about the tasks, challenges and spirit of Natexo


Fourth step: you will have an interview with your direct manager


Fifth and last one: You are THE person that we are looking for and you become a Natexian !


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