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Customer Success Manager -French market

La société

Natexo Group, an international company created in 2008, is today one of the main European stakeholders in digital acquisition. The group is made up of 4 companies. Natexo (Emailing, Collecting and Monetization), Taz Media (Monetization), Leadiance  (Monetization), Addict Agency (Monetization)


Natexo Group, strong in its development, was elected in September 2016, the 8th best performance private French company  by L'Express magazine. The company develops internationally through 4 subsidiaries (France, Spain, Italy, and USA)


Le poste

Customer Care


Operate as the main point of contact for all matters specific to customer accounts once the sales manager has signed the contract.
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts
Ensure the timely and successful delivery of the campaigns according to customer needs and objectives
Provide onboarding guidance and support to new and existing customers
Manage along the company’s online and offline help and support channels as costumers may require
Collect customer feedback and identify opportunities
 


Operational role


Set up the campaigns for emailing on the proper platform: Cake, Admin, etc.
Optimize each campaign launched: new briefs, new mechanics, new conceptualization
Collaborate with the appropriate teams within the company to implement assets for each campaign following the procedures established
Participate in establishing processes to ensure that objectives are achieved,
Responsible to prepare the monthly forecast for the clients managed along with the COO and VP Sales or CM
Collect and document success stories, quotes and key use cases from customers
Communicate clearly the progress of monthly/quarterly initiatives to internal team
Provide with full reporting to the client’s needs: sending punctually a monthly report with the evolution of each campaign live
Identify and grow opportunities within territory and collaborate with sales teams to ensure account growth attainment


Le profil

We are looking for a person who is oriented to the service, proactive and with analytical skills


French native and high level of English


Experience in the industry and with customers for at least 1 year


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