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IT Support (Internship)

The company

Natexo is a French group established in 2008, which has different companies around the world: France, Spain, Italy and USA.


The group is one of the European leaders in the Email Marketing industry.The company offers innovative online acquisition solutions to a host of international clients in efforts to help them acquire qualified traffic and generate revenue.


The position

·       Learn and support all company-specific software and hardware solutions.


·       Install, update, troubleshoot and develop technical solutions for Os X / Windows.


·       Act as a technical resource in assisting users to resolve problems.


·       Identifies, diagnose and resolve problems and communicate solutions to users.


·       Escalate urgent problems requiring more in-depth knowledge to the IT Manager and/or Vendors.


·       Document procedures and solutions for help desk issues.


·       Making recommendations on areas of process improvement.


·       Provide remote help-desk support to worldwide offices: Spain, France, Italy, North-South America and Australia.


·       Managing stocks of equipment.


·       Repairing equipment and replacing parts, responding to breakdowns.


·       Setting up new users' accounts and profiles.


·       New staff IT Induction to the services and facilities provided by IT Services.


·       Compliance of the data protection law.


·       Guarantee implementation of IT policies.


·       Exchange and Office 365 management.


·       Cisco Meraki Management.


The profile

We significantly value autonomy, as much as the flexibility to work within an international team.        


We are looking for a highly rigorous and organized individual


Fluent English. Spanish and French will be a plus


1 years of experience of working within a technical role, in a networking environment, completing first level analysis and fault isolation


Alcatel ippbx will be a plus


Knowledge in JIRA will be a plus


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