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Customer Success Manager Polish Market INTERNSHIP

The company

Natexo offers its customers self-service digital advertising solutions on several marketing channels for all types of business:

Emailing Ads to send advertising campaigns on Emailing databases

Lead Ads to collect leads on major media sites

Talk Ads to start a chat conversation when a user is browsing a media website

Text Ads to communicate by SMS

We currently operate in 4 markets: French, Spanish, Italian and Polish. Our offices are located in Paris and Barcelona.

Our goal: 

Boost our clients' revenues

Our values: 

Continually innovate on our solutions

Maintain a competitive spirit

Seeking efficiency in all of our actions

The position

As part of the Sales Team. you will be the main point of contact for all matters specific to customer accounts once the sales manager has converted the client.

  • Build and maintain strong, long-lasting customer relationships

  • Animate, grow and optimize campaigns from client’s portfolio

  • Negotiate payouts and campaign conditions

  • Develop a trusted advisor relationship with key accounts ( full service )

  • Ensure the timely and successful delivery of the campaigns according to customer needs and objectives

  • Provide onboarding guidance and support to new and existing customers

  • Manage along the company’s online and offline help and support channels as customers may require

  • Collect customer feedback and identify opportunities

Main tasks: 

  • Set up the campaigns for clients

  • Optimize each campaign launched

  • Negotiate CPC and CPL

  • Collaborate with the appropriate teams within the company to implement assets for each campaign following the procedures established

  • Participate in establishing processes to ensure that objectives are achieved

  • Verify and validate ads of your client’s portfolio

  • Fight churn rate and ensure long term relationship

  • Collect and document success stories, quotes and key use cases from customers

  • Identify and grow opportunities within territory and collaborate with sales teams to ensure account growth attainment

The profile

We are looking for a person who is oriented to the service, proactive and with analytical skills and excellent sales skills. This position requires good organisational skills and  the ability to operate multi tasks. 

Excellent oral and written skills

Experience in the industry and with customers for at least 1 year. Sales experience is a plus.


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