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Customer Success Manager French Market

The company

Natexo offers its customers self-service digital advertising solutions on several marketing channels for all types of business:

  • Emailing Ads to send advertising campaigns on Emailing databases

  • Lead Ads to collect leads on major media sites

  • Talk Ads to start a chat conversation when a user is browsing a media website

  • Text Ads to communicate by SMS

We currently operate in 4 markets: French, Spanish, Italian and Polish. Our offices are located in Paris and Barcelona.

Our goal:

  • Boost our clients' revenues

Our values:

  • Continually innovate on our solutions, Maintain a competitive spirit, Seeking efficiency in all of our action

The position

As part of the Customer Success Team. you will be the main point of contact for all matters specific to customer accounts once the sales manager has converted the client.

  • Build and maintain strong, long-lasting customer relationships

  • Animate, grow and optimize campaigns from client’s portfolio

  • Make sure that the content of the campaigns respect our policies

  • Negotiate payouts and campaign conditions

  • Develop a trusted advisor relationship with key accounts

  • Ensure the timely and successful delivery of the campaigns according to customer needs and objectives

  • Provide onboarding guidance and support to new and existing customers

  • Manage along the company’s online and offline help and support channels as customers may require

  • Collect customer feedback and identify opportunities

  • Collect and document success stories, quotes and key use cases from customers

The profile

  • We are looking for a person who is oriented to the service, proactive and with analytical skills and excellent sales skills.

  • This position requires good organisational skills and  the ability to operate multi tasks.

  • You like customer relations and negotiation (calls, meetings, videoconferencing)

  • Excellent oral and written skills

  • Experience in the industry and with customers for at least 1 year. Sales experience is a plus.

  • French is your mother tongue


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