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Customer Service Manager Assistant Polish Market (Internship)

The company

Natexo offers its customers self-service digital advertising solutions on several marketing channels for all types of business:

- Emailing Ads to send advertising campaigns on Emailing databases

- Lead Ads to collect leads on major media sites

- Talk Ads to start a chat conversation when a user is browsing a media website

- Text Ads to communicate by SMS

We currently operate in 4 markets: French, Spanish, Italian and Polish. Our offices are located in Paris and Barcelona.

Our goal: Boost our clients' revenues

Our values: Continually innovate on our solutions, Maintain a competitive spirit, Seeking efficiency in all of our action

The position

As part of the Emailing Ads's Team, you will be the main point of contact for all matters specific to customer accounts once the COO has converted the client.

Build and maintain strong, long-lasting customer relationships

Animate, grow and optimize campaigns from client’s portfolio

Negotiate payouts and campaign conditions

Develop a trusted advisor relationship with key accounts ( full service )

Ensure the timely and successful delivery of the campaigns according to customer needs and objectives

Provide onboarding guidance and support to new and existing customers

Manage along the company’s online and offline help and support channels as customers may require

Collect customer feedback and identify opportunities

Main tasks: 

Set up the campaigns for clients

Optimize each campaign launched

Negotiate CPC prices

Collaborate with the appropriate teams within the company to implement assets for each campaign following the procedures established

Participate in establishing processes to ensure that objectives are achieved

Verify and validate ads of your client’s portfolio

Fight churn rate and ensure long term relationship

Collect and document success stories, quotes and key use cases from customers

Identify and grow opportunities within territory and collaborate with the others teams to ensure account growth attainment

The profile

We are looking for a person who is oriented to the service, proactive and with analytical skills and excellent sales skills. This position requires good organisational skills and  the ability to operate multi tasks. 

Excellent oral and written skills

Experience in the industry and with customers from a previous internship is a real plus. Sales experience is a second plus. :-)

Internship convention mandatory 

Internship of 6 months minimum which can ends on a permanent contract if good results


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